The compatibility of a part is essential. We recommend comparing the OEM reference given in your machine's manual or technical documentation with the one available on our site.

If in doubt, send us — depending on the type of equipment — your machine serial number (VIN/PIN), the serial number of the transmission or axle, or any other available technical information via our contact form. Our team will check the part's compatibility with your equipment.

The vast majority of products offered on OffHighway24 are original OEM parts.

When an aftermarket part can be offered, notably when the original part is unavailable, it is clearly identified as "Aftermarket" and not "Original."

Our aftermarket parts are selected from recognised manufacturers, in particular Tier-1 suppliers, to ensure a level of quality and performance suited to the demands of professional equipment.

Most parts available in stock are prepared and shipped by our suppliers within 2 to 3 business days.

To this preparation time is added the transport time, generally estimated at:
• France: 3 to 5 business days
• International: 7 to 14 business days, depending on the destination and any customs formalities.

For certain destinations and products, we can also offer express shipping directly from the manufacturer's factory or storage site.

The estimated times and transport costs are communicated to you when the quotation is drawn up or your order is confirmed.

Yes. We regularly ship heavy components such as engines, transmissions, axles, drive axles and other industrial equipment.

We can arrange the transport as well as the documents required for shipping and export, for deliveries within France and internationally.

Yes. Transport costs are borne by the buyer.

Depending on the weight, dimensions, packaging of the goods and the destination, several transport solutions can be offered:
• express transport via DHL, UPS or another specialised carrier;
• road transport;
• sea freight or another suitable international transport solution.

You may also choose to arrange collection of the goods yourself with your own carrier.

The transport method and the associated costs are specified before the final confirmation of the order.

Yes. When tracking is available, we send you by email the tracking number as well as the link to the carrier's portal as soon as your order is dispatched.

For certain specific shipments, notably heavy-goods or freight shipments, the tracking information and the corresponding transport documents are communicated to you directly by our team.

As a rule, product returns are not accepted without our prior agreement.

In certain cases, and subject to the acceptance of the manufacturer or supplier concerned, a return may be considered. A restocking fee of up to 25% of the value of the product may then apply.

We therefore recommend that you carefully check the references and compatibility of the parts before confirming your order.

We recommend inspecting your package as soon as it arrives.

In case of visible damage, immediately take photos of the package, its packaging and the part concerned, then contact us at info@offhighway24.com within a maximum of 48 hours after receipt.

If you arranged the transport yourself, the claim must be made directly with your carrier. If the transport was arranged by us, our team will handle the necessary steps with the carrier.

To ensure the traceability of shipments, the preparation and condition of packages are recorded/filmed before departure. These elements may be used in the event of a transport-related dispute.

Depending on the product, technical data sheets or manufacturer documents may be supplied with the part or be available on request.

For certain equipment, notably transmissions and axles, we can also provide technical manuals when they are available.

For safety reasons and to ensure the proper operation of the equipment, we recommend that installation be carried out by a technician or mechanic qualified and experienced in industrial and off-highway equipment.

For certain references, we have an up-to-date price allowing us to display the price directly on our site.

For other products, the price, availability or terms of sale must be confirmed with the manufacturer or supplier. These references are then shown as "At request."

This procedure allows us to give you the most up-to-date commercial information and availability.

After adding the desired products to your cart and sending your order request, our team checks the references, prices, availability and transport conditions.

We get back to you, usually within 48 business hours, with a confirmation of your request and the corresponding commercial information.

After your approval, the payment instructions or link are sent to you to finalise the order. The goods are then prepared and shipped according to the agreed conditions.

For regular professional customers or those with a significant order volume, specific payment terms can be studied and adapted to the commercial relationship.

Yes, of course.

Although our catalogue contains over 2 million references, certain specific parts or references may not yet be available on the site.

You can send us your request at info@offhighway24.com or via our contact form by selecting "Part request" as the request type.

Where possible, indicate the reference of the part sought, or the machine serial number when it is available. This information will help our team identify the right part for your equipment more quickly.